Engage Inbox preview Of Direct Messages (Doc ID 2185082.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Engage Inbox preview – Instead of showing the latest message, engage inbox shows the first Message of the thread. Only upon opening the message it takes us exact new message of the thread. This request is to show the latest message in the inbox preview which allows to monitor message without opening the whole thread.
 

 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms