Change User Password Lock Icon is Greyed Out for P6 Cloud Administrator (Doc ID 2185333.1)

Last updated on NOVEMBER 15, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.3.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
The Change Password lock icon is greyed out in the Administer > User Access view for the P6 Administrator

EXPECTED BEHAVIOR
-----------------------
All icons to be visible and clickable to the P6 Administrator


The issue can be reproduced at will with the following steps:
1. Login as P6 Administrator
2. Go to Administer > User Access
3. See greyed out lock icon for Change Password


Due to this issue, admin users cannot change other users' passwords.

Changes

 

Cause

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