User Profile Picture Not Showing on Manage User page nor the Social Panel on Simplified UI Homepage

(Doc ID 2185480.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
User Profile Picture Not Showing on Manage User page nor the Social Panel on Simplified UI Homepage.

EXPECTED BEHAVIOR
-----------------------
Expect to see the photo from CDM Party Center on the Manage User page and/or the Social Panel on Simplified UI Homepage.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud as administrator
2. Navigate to Customer Data Management > Customer Data Management Dashboard
3. Click link to Manage Persons task
4. Search and Edit user
5. Add picture to the Person Profile
6. Click button Save and Close
7. Navigate to My Team > Manage Users
8. Search and Edit user
9. Click button Show Photo (unless it says Hide Photo)
10. The uploaded photo does not appear on the user search results
11. Navigate to Tools > Structure
12. Click button Set System Options
13. Select option Home Panel > Social panel
14. Click button Save and Close
15. Navigate to SUI Home
16. The uploaded photo does not appear on the social panel

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see their photo on the social panel.

Cause

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