Deleted accounts are still appearing in the UI (Doc ID 2185488.1)

Last updated on OCTOBER 31, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

When deleting an account either trough the UI or Web Service the account is still visible in the UI
When you click on the account a blank screen pops out. If you click on the Esc key you can see an error message


ERROR
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An application error occurred. See the incident log for more information


STEPS
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The issue can be reproduced at will with the following steps:

1. Go to account icon
2. the list is displayed using a search 'All Accounts'
3. You can see all account including the deleted ones
4. An error pops up if you drill down on an inactive account

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot continue with the implementation

Cause

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