Why Cloud subscription and Support Identifier have different Start Dates/End Dates? (Doc ID 2185790.1)

Last updated on SEPTEMBER 23, 2016

Applies to:

Java Cloud Service - Version N/A to N/A [Release 1.0]
Oracle Database Cloud Service - S20 - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : Public Cloud Services

ACTUAL BEHAVIOR
---------------
When logging in Oracle CLOUD My Account portal, Customer receives the information that the Public Cloud Services are expired while Support Identifier is still active.

EXPECTED BEHAVIOR
-----------------------
The services should be active for the same period as the Support Identifier.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access myaccount.cloud.oracle.com
2. Sign in
3. See in dashboard the services purchased

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the product and the system is down.

Cause

Sign In with your My Oracle Support account

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