Getting an error when attempting to view the map of an address in an account (Doc ID 2185937.1)

Last updated on MARCH 14, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

Getting an error when attempting to view the map of an address in an account.

ERROR
-----------------------
DVT-26017: unable to connect to MapViewer at http://elocation.oracle.com/mapviewer

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Oracle Sales Cloud application
2. Navigate to SUI > Sales > Accounts
3. Search and Edit an account
4. Click on address in Overview tab

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the map as expected.

Cause

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