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Web Tracking: Tracked Links Containing Anchors Are Broken (Doc ID 2186006.1)

Last updated on MARCH 15, 2019

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

Tracked links that have anchors are broken. When an anchor is included in a tracked URL, Eloqua shifts the anchor code to the end. This means that the anchor information appears after any parameters, if included, and after the elqtrackid query string. 

Expected Behaviour

The ?elqTrackId= query string should be appended to the end of the URL

Actual Behaviour

The ?elqTrackId= is getting added before the anchor (#)  code in the URL

Steps to Reproduce

  1. Create a responsive email asset (see note below for non-responsive assets)
  2. Add this to some text as a hyperlink (ensure that the checkbox for Add tracking for untracked external pages is ticked):
      

    Cause

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    In this Document
    Symptoms
    Cause
    Solution
     Link Shortener
     Manually Change the Tracked URL
     Related Reading
    References


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