How to configure separate approval flow based on the source of the Duplicate Resolution Request? (Doc ID 2186216.1)

Last updated on SEPTEMBER 28, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

Is it possible to have one setting for user created Merge requests (to go through the Approval process by Data Steward) and another for Web Services Merge requests (automatically approved)?

Manual Account creation
- while searching for Accounts, user can identify duplicates
- potential duplicates are marked as duplicates and user requests merge
- Data Steward reviews merge request and accepts/submit or rejects merge request

Automerge
- Account is created via integration
- already existing Account can be identified based on external ID
- both Accounts should be merged automatically
- no additional review / manual workload necessary

Solution

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