"Error: PRMDB-3184-2 : PRM DBAccess Error: HTTP/1.1 504 Gateway Time-out" When Logging Into P6 Professional Client Cloud Installation (Doc ID 2186233.1)

Last updated on NOVEMBER 01, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.4.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into P6 Professional Client for EPPM, using the Cloud Connect Driver, the following error occurs:

ERROR

Error: An application even has been intercepted please note the event code for reference event code PRMDB-3184-2
PRM DBAccess Error: HTTP/1.1 504 Gateway Time-out

STEPS

The issue can be reproduced at will with the following steps:
1. Attempt to login to P6 Professional

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, the user on the impacted machine cannot login to the P6 Professional Client.

Cause

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