Open Receivables for Related Accounts Are Not Showing Using Add Open Receivables (Doc ID 2186713.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Receipts

ACTUAL BEHAVIOR
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Searching by Receipt Reference Number (using criteria 1%) within Manage Receipt > Add Open Receivables shows no results found

EXPECTED BEHAVIOR
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Searching by Receipt Reference Number (using criteria 1%) within Manage Receipt > Add Open Receivable should return invoices beginning with 1 for this customer account and all related customer accounts.

STEPS
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The issue can be reproduced at will with the following steps:

1. Receivables Balances > Manage Receipt > Receipt Number = xxxx
2. Click 'Add Open Receivables' button
3. Populated the Search by using Receipt Reference Number = 1% and Transaction Customer Account Number = xxxx
5. Clicked 'Search' and no results were found.
5. Expected to see any invoice beginning with 1xxxxx for customer account number = xxxx and all related customer accounts.

 

Cause

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