Why is a User with No Role Assigned Appearing in the Engage Assignment Section? (Doc ID 2187367.1)

Last updated on FEBRUARY 16, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
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User with No Role Assigned is appearing in the Engage Assignment section.

User does not have a role assigned in Workflow and Automation but is found in the left hand column for assignees in the Engage dashboard.

Cause

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