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ENGAGE - New messages not showing upon arrival. (Doc ID 2187783.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : N/A version, Engage

ACTUAL BEHAVIOR
---------------
ENGAGE - Missed Messages

ENGAGE is not collecting messages from our Facebook channel since 11.39 am.



EXPECTED BEHAVIOR
-----------------------
New messages would appear in the inbox upon arrival.

Cause

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