Not Able To Set Custom Field Using Account WSDL (Doc ID 2187885.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

Not able to Set Custom Field Using Account WSDL

After creating a custom field on Account object as Record Type (CustomerType_c), unable to set this field using Account Service WSDL. It can be set from UI and using Groovy.

ERROR
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JBO-25077: Name CustomerType_c not found in the given object: ViewRow [oracle.jbo.Key[300000001661120 300000001661120 300000001661121 ]].

STEPS
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The issue can be reproduced at will with the following steps:
1. Add a custom field of Record Type to Account object
2. Send an AccountService web service request using mergeAccount operation setting the custom field.
3. Receive an error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to set CustomerType_c field using soap web service.

Cause

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