EE Client Error:undefined Is Not An Object (evaluating 'K("body").appendChild')

(Doc ID 2188097.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


On : NA version, Rules Engine

EE Client Error:undefined is not an object (evaluating 'K("body").appendChild')

EE logs capture these errors as:

EE Client Error: <message:1605|undefined is not an object (evaluating 'K("body").appendChild') [rnSynConditionalChatLink/2]>
EE Client Error: <message:1605|Cannot call method 'appendChild' of undefined [rnSynConditionalChatLink/8]>
EE Client Error: <message:1605|Cannot read property 'appendChild' of undefined [rnSynConditionalChatLink/2]>

The issue can be reproduced at will with the following steps:
Using customer pages and browser versions where the error has happened we have never been able to repoduce this but using JavaScript we can remove the BODY tag, eg.
  var e = document.getElementsByTagName('html')[0];

Adding an external JavaScript file (eg. PagePeek or a loadJavaScript command) or adding a RightNow syndicated widget where we create the necessary divs will trigger the error.

The issue has the following business impact:
Due to this issue, rule action not performed.


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