EE Condition 'Call Status:Visitor Is Not Currently On Call' Evaluating Incorrectly (Doc ID 2188110.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
---------------
EE Condition 'Call Status:Visitor Is Not Currently On Call' Evaluating Incorrectly

EE Rule evaluates as TRUE even if the visitor is currently on a call.

EXPECTED BEHAVIOR
-----------------------
Rule evaluates as False as visitor is currently on a call.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into EE Editor.
2. Create 3 rules with following condition to run in order as shown below on test page:
  >Rule 1: On Demand - Call Status -Visitor is currently on Call
  >Rule 2: On Demand - Call Status -Visitor has previously called within' x' time.
  >Rule 3: On Demand - Call Status -Visitor is not currently on Call
3. Launch test page.
4. Click call button to connect call.
5. Refresh browser while call active.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, end-users can be shown an invite even if already on a call.

Cause

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