Invitation Operator 'Not Offered/Accepted/Declined' And Frequency Operator = "*Equal To" Fails
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
On : NA version, Rules Engine
Invitation Operator 'Not Offered/Accepted/Declined' and Frequency Operator = "*Equal to" Fails
If either an `On Demand:Invitation' or `On Demand:Chat Invitation' condition has the following:
Invitation Operator = `Not Offered' or 'Not Accepted' or 'Not Declined'
Within a Specified Timeframe = `x minutes'
Frequency = `Equal to' & value = x
ONLY when specifying Frequency = `Equal to' & a value = 'x', the condition behaves as if the Invitation Operator specified was 'Offered/Accepted/Declined' rather than `Not Offered/Accepted/Declined'. Once, the `Offered/Accepted/Declined' count reaches 'x', the rule is fired.
The rule fires every time the 'Offered/Accepted/Declined' count not = 'x' (frequency).
The issue has the following business impact:
Due to this issue, end-users are offered an invitation when rules are configured not to show invites.
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