Inactive Legacy Territories Showing Up In The Forecast

(Doc ID 2188301.1)

Last updated on MARCH 15, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Sales Forecasting

ACTUAL BEHAVIOR
---------------
When drilling down the FORECAST values for Forecast name we have identified Opportunity records that should not be there and the Territories show are Territories that are no longer part of the Territory Hierarchy

EXPECTED BEHAVIOR
-----------------------
The FORECAST in question should not include these 2 Opportunity records.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator - Forecasts are
2. Search for forecast name
3. Enter the forecast overview and move to Details are to see the Opportunity records
  and the Territories area to see the Territories that no longer exist.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are experiencing incorrect forecast reporting.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms