SCCL Displaying On Page Unexpectedly (Doc ID 2188661.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
---------------
SCCL displaying on page unexpectedly

If the SCCL widget is not configured to display on Page 1, and navigating backwards rapidly from Page 3 to Page 2 and to Page 1, the widget sometimes show up.

This is only seen on Single Page Application (SPA).


 

EXPECTED BEHAVIOR
------------------------------------
Widget does not appear on the page that does not satisfy the condition.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. load the page
2. Page 1 is not expected to show a widget
3. Go to Page 2 then 3 and back
4. From page 2, click on BACK button to go to Page 1
5, Repeat steps 3 and 4 in rapid succession

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, a widget is displayed on a page where it is not expected to be displayed.

Cause

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