SCCL Displaying On Page Unexpectedly

(Doc ID 2188661.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


On : NA version, Rules Engine

SCCL displaying on page unexpectedly

If the SCCL widget is not configured to display on Page 1, and navigating backwards rapidly from Page 3 to Page 2 and to Page 1, the widget sometimes show up.

This is only seen on Single Page Application (SPA).


Widget does not appear on the page that does not satisfy the condition.

The issue can be reproduced at will with the following steps:
1. load the page
2. Page 1 is not expected to show a widget
3. Go to Page 2 then 3 and back
4. From page 2, click on BACK button to go to Page 1
5, Repeat steps 3 and 4 in rapid succession

The issue has the following business impact:
Due to this issue, a widget is displayed on a page where it is not expected to be displayed.


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