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Unable to Remove Deleted User from Share in Oracle Documents Cloud Service (OCEC) with Error: "Unable to remove user from the hierarchical members object on folder" (Doc ID 2188814.1)

Last updated on JULY 15, 2021

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud - Version N/A and later
Information in this document applies to any platform.

Symptoms

In Documents Cloud, attempt to remove a user from the share after the user has been deleted from the domain, the following error occurs:

Unable to remove user from the hierarchical members object on folder


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add a user as a viewer to a folder.
2. Remove that user from the list of users in the domain from the Dashboard
3. Try to remove the user from Folder Share.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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