Reactive Chat (SCCL) Not Showing On The Mobile Page

(Doc ID 2188895.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A and later
Information in this document applies to any platform.


On : NA version, Rules Engine

Allstate: Reactive Chat (SCCL) Not Showing On The Mobile Page

SCCL widget not displayed on the page even when agents are available and during operating hours.

SCCL is shown to site visitors when there is an agent available during hours

The issue can be reproduced at will with the following steps:
1. go to the Allstate Online Sales or My Account Mobile page
2. look for the chat widget located on the upper right corner of the page

The issue has the following business impact:
Due to this issue, site visitors are not offered the chat widget when on the mobile site.


 The rule action was modified to include hard-coded data in the Custom Fields.


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