Territory Proposal update, throw error “Entity row with oracle.job.Key100000XXXXXXXXX is not found in the ReportingHierarchyPOE” (Doc ID 2189132.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Territory Management, Quotas

When attempting to add a territory to a proposal the following error occurs.

ERROR
-----------------------
Entity row with oracle.job.Key[100000513631361] is not found in the ReportingHierarchyPOE


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Navigator -Territories
2. Go to Manage proposals
3. Edit a proposal and add a territory

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot fully use assignment functionality. If the territory hierarchy is not updated then the correct territory does not get assigned. The issue is experienced in production

Cause

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