"Printable PDF" Download Fails after Navigating to Dashboard from Actions Menu (Doc ID 2189349.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Analytics

Unable to save a PDF locally within Sales Cloud from an embedded report using Google Chrome.
Google Chrome being used: version 53.0.2785.143 m

Up until recently, you were able to save PDFs locally from Google Chrome.

Now, you receive error "Failed - Network Error". This works fine in Internet Explorer and in Mozilla Firefox browsers.
The flow is as follows: Customers Object --> Actions (menu) --> Click menu link to Dashboard --> (Dashboard page opens) --> click Print at bottom of Dashboard page --> click "Printable PDF" --> Chrome prompts you to save file --> Choose file location --> Save.
 

ERROR
-----------------------
"Network Error" appears in Chrome Download notification in Downloads bar at the bottom of the Chrome window.


STEPS
=======================================
The issue can be reproduced at will with the following steps:
1. In Application Composer, under Account > Actions and Links, create a new Action.
2. On the "Edit Action or Link" page, configure the Action as follows:
----------------------------------------------------
Display Label: (Action display label)
Name: (Action name)
Type: Action
Description: [blank]
Source: URL (greyed out)
Display Mode: New Window (greyed out)
Context Object: Organization


SCRIPT:
=======================================
def JWTtoken = (new oracle.apps.fnd.applcore.common.SecuredTokenBean().getTrustToken())

def url = '../BIProxy'
url += '?cid=BIPresentationServer&RedirectURL=saw.dll?Dashboard'
url += '&PortalPath=/shared/Custom/.../DashboardName
url += '&Page=PageName'
url += '&Action=Navigate'
url += '&var1=dashboard.variables[%27JWT%27]'
url += '&val1="' + JWTtoken + '"'

println("URL is: ${url}")
return url;
=======================================

3. In Application Composer, navigate to the target Standard object's Pages area. (E.g. Account > Pages).
4. Click "Edit Summary Table"
5. Under Actions, move "Action Name" into the Selected Actions.
6. Save and Close.
7. In SUI, navigate to the Summary table of Account.
8. Under Actions > click 'Action Name'
9. Scroll to the bottom of the report, where the Print/Export buttons appear.
10. Click Print > Printable PDF.
11. Note the "Network Error" when trying to download the PDF.
12. Note that the Printable PDF can be downloaded without issue when accessed directly from within OBIEE.


BUSINESS IMPACT
----------------------------
Users cannot download the Dashboard page as PDF for offline use.

Changes

 Chrome update

Cause

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