Email Is Not Being Sent To User When Resetting Password

(Doc ID 2189455.1)

Last updated on OCTOBER 19, 2016

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On an Oracle Commerce Cloud application, e-mails are not being sent to users when they reset their passwords.

Additionally, e-mails are not being sent to users when an Agent resets a password on the customer's behalf.

Changes

 No recent changes have been made to the environment.

Cause

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