My Oracle Support Banner

Email Is Not Being Sent To User When Resetting Password (Doc ID 2189455.1)

Last updated on MARCH 19, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On an Oracle Commerce Cloud application, e-mails are not being sent to users when they reset their passwords.

Additionally, e-mails are not being sent to users when an Agent resets a password on the customer's behalf.

Changes

 No recent changes have been made to the environment.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.