Click to Call Cloud Service Calls Not Connecting to Some Destination Numbers (Doc ID 2189711.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Call Carrier

ACTUAL BEHAVIOR
---------------

Call not connecting to some numbers

EXPECTED BEHAVIOR
-----------------------
Calls should connect without issues

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open test click to call link
2. Place test call

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot connect with agents

Cause

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