The Published Content On Facebook Was Not Shown In Social Media Mixer (Doc ID 2190484.1)

Last updated on OCTOBER 06, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Content and Apps

ACTUAL BEHAVIOR
---------------
The content published as public on Facebook is not captured by the Social Media Mixer (SMM)


EXPECTED BEHAVIOR
-----------------------
If Facebook content is switched as ON in Contents section of SMM & settings are correct, then the content should get picked by the SMM module


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go To Content & Apps -> Views
2. Create a new View
3. Drag SMM module on the view
4. Add all required settings to the module
5. Go to Content Tab -> Facebook
6. Choose settings as -
- Facebook On
- Retrieve by chosen as Hashtag(s) from Brand
- Brand - {add the username}
- Hashtag(s) - caravan2016
7. Save the settings
8. Go to Facebook 
9. Post with the the hashtaghashtag - caravan2016



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rely on the functionality - unable to proceed with the implementation

Cause

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