The Published Content On Facebook Was Not Shown In Social Media Mixer

(Doc ID 2190484.1)

Last updated on OCTOBER 06, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : Content and Apps

The content published as public on Facebook is not captured by the Social Media Mixer (SMM)

If Facebook content is switched as ON in Contents section of SMM & settings are correct, then the content should get picked by the SMM module

The issue can be reproduced at will with the following steps:
1. Go To Content & Apps -> Views
2. Create a new View
3. Drag SMM module on the view
4. Add all required settings to the module
5. Go to Content Tab -> Facebook
6. Choose settings as -
- Facebook On
- Retrieve by chosen as Hashtag(s) from Brand
- Brand - {add the username}
- Hashtag(s) - caravan2016
7. Save the settings
8. Go to Facebook 
9. Post with the the hashtaghashtag - caravan2016

The issue has the following business impact:
Due to this issue, users cannot rely on the functionality - unable to proceed with the implementation


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