Passport: Connection Fails Between Partner and OTAC Due To SSL Handshake Issue

(Doc ID 2190758.1)

Last updated on JANUARY 24, 2018

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 15A and later
Oracle Taleo Platform Cloud Service - Passport Framework - Version 15A and later
Oracle Taleo Onboarding Cloud Service - Version 15A and later
Information in this document applies to any platform.

Symptoms

Requesting a screening request returns an error: "This service request can not be processed" 

Internal Taleo logs show that there was a SSLHandshakeException

 

Changes

 A Passport Partner recently upgraded the TLS (Transport Layer Security) version used by their system, which is used for HTTPS. As part of this activity the partner had also decommissioned an earlier TLS version.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms