My Oracle Support Banner

Engagement Engine: Intermittent Resource Load Timing Issue Causes Rules Occasionally Fail To Run Successfully (Doc ID 2191045.1)

Last updated on APRIL 03, 2018

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


On : N/A version, Rules Engine

Issue: Occasionally, the EE rules fire before a cookie is present, throwing an error and sometimes preventing a chat widget from presenting.

Cannot read property 'getItem' of undefined

The issue has the following business impact:
Due to this issue, customers do not always see the chat widget when they should


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.