Engagement Engine: Intermittent Resource Load Timing Issue Causes Rules Occasionally Fail To Run Successfully (Doc ID 2191045.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : N/A version, Rules Engine

Issue: Occasionally, the EE rules fire before a cookie is present, throwing an error and sometimes preventing a chat widget from presenting.

ERROR
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Cannot read property 'getItem' of undefined


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, customers do not always see the chat widget when they should

Cause

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