My Oracle Support Banner

Engagement Engine: Intermittent Resource Load Timing Issue Causes Rules Occasionally Fail To Run Successfully (Doc ID 2191045.1)

Last updated on APRIL 03, 2018

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


On : N/A version, Rules Engine

Issue: Occasionally, the EE rules fire before a cookie is present, throwing an error and sometimes preventing a chat widget from presenting.

Cannot read property 'getItem' of undefined

The issue has the following business impact:
Due to this issue, customers do not always see the chat widget when they should


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.