FUSION PAYROLL: SSN Missing Numbers In NC-4 Tax Form Display From ESS
(Doc ID 2191125.1)
Last updated on MARCH 01, 2020
Applies to:Oracle Fusion Global Payroll Cloud Service - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
On : 220.127.116.11.0 version, US - United States Legislation
Social Security Number (SSN) is not displayed completely on the NC Employee’s Withholding Allowance Certificate (Form NC-4) in Self Service
The SSN field is missing numbers in the NC-4 Tax Form display from Self Service.
The NC resident's SSN is showing on the tax form but only seven of the nine digits are being displayed.
The system is adding hyphens as a numeric value instead of taking the entire Social Security Number.
Expect the employee's complete Social Security Number to be displayed on the NC Employee’s Withholding Allowance Certificate (Form NC-4) in Self Service
The issue can be reproduced at will with the following steps:
The SSN should be populated by the application from the Person record when you open the form to edit it.
It is not being added by the employee. The system is adding hyphens as a numeric value instead of taking the entire Social Security Number.
Our users verified that the form issue happens in Internet Explorer, Chrome and in Firefox.
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