Sales Rep Not Logging Into Mobilytics (Doc ID 2191582.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion Mobilytics Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version,

When attempting to login as Sales Rep user in Mobilytics application, the following error occurs.

ERROR
-----------------------
"An error occurred, try again".

A Sales Manager user can login just fine.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to login in Mobilytics as sales rep
Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, sales rep cannot work on the application

Cause

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