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Benefits Self Service - Cancel Does Not Work On The Documents Of Records Page (Doc ID 2191585.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Oracle Fusion Benefits - Version and later
Information in this document applies to any platform.


On : version, Manage Benefits

The Documents of Records page does not close when the user clicks on Cancel. Workaround is for the user to click on Save to return to the main Benefits Landing page.

Expect to close the document of record screen

Login > Documents of Records Node seen for a Benefits Self Service person
Person clicks on DOR node
User clicks cancel
Now when user clicks cancel, system does not shrink this panel
It remains as is with panel still in focus
when clicking outside the panel closes DOR

The issue has the following business impact:
Due to this issue, users cannot close the document of record screen


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