Customer Import Ends With Errors: HZ_IMP_INVALID_PARENT_ID and token values PARENT_TABLEID_COLUMNnullnullnull. (Doc ID 2191717.1)

Last updated on OCTOBER 10, 2016

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.1.11.1.0 version, attempting to upload customers by spreadsheet, the upload batch ends with errors:


ERROR
-----------------------
1.Unable to retrieve error message and token information. Log a service request and reference error code HZ_IMP_INVALID_PARENT_ID and token values PARENT_TABLEID_COLUMNnullnullnull.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Billing > Customers
3. Click on Upload Customers from Spreadsheet
4. Reviewed the Import results and observed the error described appears


Cause

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