Customer Import Ends With Errors: HZ_IMP_INVALID_PARENT_ID and token values PARENT_TABLEID_COLUMNnullnullnull.
Last updated on OCTOBER 10, 2016
Applies to:Oracle Fusion Receivables Cloud Service - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
On Oracle Fusion, 188.8.131.52.0 version, attempting to upload customers by spreadsheet, the upload batch ends with errors:
1.Unable to retrieve error message and token information. Log a service request and reference error code HZ_IMP_INVALID_PARENT_ID and token values PARENT_TABLEID_COLUMNnullnullnull.
The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Billing > Customers
3. Click on Upload Customers from Spreadsheet
4. Reviewed the Import results and observed the error described appears
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms