Approval with Custom Email Template without Approvers Defined Fails with Error [Reporting Runtime error (class com.bm.xchange.util.BMSystemException): com.bm.xchange.util.BMSystemException: Unknown Error] (Doc ID 2192088.1)

Last updated on JUNE 06, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R1 to 2016 R1 Update 2 [Release 2014 to 2016]
Information in this document applies to any platform.

Symptoms

When attempting to Submit a quote for approval using a custom email template, the following error occurs.

06 Oct 2016 14:30:13,315 [ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2024) - Reporting Runtime error (class com.bm.xchange.util.BMSystemException): com.bm.xchange.util.BMSystemException: Unknown Error
com.bm.xchange.util.BMSystemException: Unknown Error

Cause

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