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Sales Cloud for Outlook : Synchronization maximum number of records limited to 25,000 (Doc ID 2192582.1)

Last updated on OCTOBER 10, 2018

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.10.0.0 to 11.12.1.0.0 [Release 1.0]
Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

 Starting September 2016 Update Bundle , an upper limit of 25,000 records will be implemented for Sales Cloud for Outlook sync with Sales Cloud .

Users will be able to sync down a maximum number of 25,000 records from Sales Cloud to Outlook . This will include both direct and indirect records .

To know the difference between direct and indirect record please refer to the below document

What is the difference between Direct and Indirect (Read-only) Records? (Doc ID 2005032.1)

If the synced number of records exceeds the limit of 25,000 , the sync would fail and user will receive a message similar to following in the system tray :

Connection Error: Message synchronization scope has exceeded maximum object count. Error Code : FC0116

                 

 

The sync control panel will show the below error :

 

 

The general log for the user will show error messages similar to below

[14:39:32.185286],<T8420>,{first chance exception}: class fusion::fusion_exception_impl<struct
synchronization::sync_storage::transport_error>: Synchronization scope has
exceeded maximum objects count.
@@@@code:FC0116
@@@@rref:soap_2016-06-14T21-39-11-890.xml.gz.bin
@@@@message:Maximum hard limit is reached. Please reduce the synch size.:
@@@@result:error
[16-06-14 14:39:32.189193,T8420] [info] [sync_manager]: synchronization finished. result: error (result code: FC0116, result message:
'Synchronization scope has exceeded maximum objects count.', total duration: 16.203 seconds)
[16-06-14 14:39:32.190169,T8420] [info] [connector_site]:[14:39:32.190169],<T8420>,{gen}: purpose=request_handler
soap_file='soap_2016-06-14T21-39-11-890.xml.gz.bin' file_size='77460'
[16-06-14 14:39:32.417717,T11576] [info] [sync_manager]: get_state for 'Remote' {7501E60C-95F3-B3DD-FE4D-EB80A22022FF} and 'Local'
{C96140B2-2DF9-41D4-8C85-484C5DE12AAF}
[16-06-14 14:39:32.419670,T11576] [ERROR] [Tray Icon]: Connection error:Message: Synchronization scope has exceeded maximum objects count. Error code: FC0116

 

Cause

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In this Document
Symptoms
Cause
Solution
References

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