Conflicting Survivorship Rules When Running DQ Jobs (Doc ID 2192945.1)

Last updated on OCTOBER 14, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Data Quality, Customer Hub

Error in some Duplicate Resolution requests

Some of the Duplicate Resolution requests are ending in error. The error is "An error occurred when executing the survivorship rules. Review the server log file for more information.: This merge request cannot be completed because of conflicting survivorship rules."


ERROR
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An error occurred when executing the survivorship rules. Review the server log file for more information: This merge request cannot be completed because of conflicting survivorship rules

STEPS
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The issue can be reproduced at will with the following steps:
1. Run Identity Registry Duplicates job.
2. Check results of the job

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot resolve duplicates in the system.

Cause

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