Value From Field In Creation Page Is Not Being Shown In Details / Edit Page (Doc ID 2193098.1)

Last updated on OCTOBER 19, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Creating new Account doesn't save the phone number

When we create a new account - there are 3 items that are always entered, Company name; Phone number; and City. The phone number is not being saved from the creation page to the details page.

EXPECTED BEHAVIOR
-----------------------
It is expected that the phone number will save every time.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Accounts
2. Select to create an account
3. Enter in required information, along with phone number
4. Click Save. Notice how the phone number does not save.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, if the users do not realize that the phone number did not save, then they might not have the phone number to call the customer back with.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms