Cannot find resources in Manage Users UI, in order to modify their names

(Doc ID 2193401.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

Customer has two resources added in the system with a space at the beginning of the name (PARTY_NAME - " John Doe" and PARTY_NAME - " Jane Doe"). They want to delete this space and so far they have tried to do this via import for multiple records. It worked for the others, but not for these two.


ERROR
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Results:
9000: Unexpected exception caught: oracle.jbo.JboException, msg=JBO-PER:::PER_EMCOR_NULL_ATTRIBUTE: PER-1530204The EmailAddress attribute value is required. You must enter a value.9000: Unexpected exception caught: oracle.jbo.JboException, msg=JBO-PER:::PER_EMCOR_NULL_ATTRIBUTE: PER-1530204The EmailAddress attribute value is required. You must enter a value.role_code or role_type_code cannot be null batch_id =300000001453044
role_code or role_type_code cannot be null batch_id =300000001453044


STEPS
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The issue occurred for customer when following below steps:
1. Setup and Maintenance -> Manage File Import Activities;
2. Select Employee Resource object;

Customer cannot delete the data from Manage Users UI either. They tried to update the two records by providing the email address and role code on the import file - still no joy (please note that the two records with the spaces have the column CREATED_BY_MODULE = HZ_FUSION_V1_UPGRADE). Also, the two records with the spaces are not found in OIM.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot correct the resources' name as they wish.

Cause

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