How to Disable Meeting Notification Sent To External Customers

(Doc ID 2193433.1)

Last updated on JANUARY 02, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Oracle Fusion Mobile Sales Cloud Service - Version to [Release 1.0]
Information in this document applies to any platform.


On : version, Microsoft Outlook

Meeting notification sent to the customer

After synchronization of the salesperson agenda, notification has been sent to the primary/added contacts who are typically external clients, even if the meeting was scheduled in the past. Customer does not want any notifications to be sent to external clients for create/edit appointments. Only owner should get notification for create/edit appointment created in OSC or Outlook.

They do not want any emails sent out from OSC for past or current meetings created in OSC or Outlook

OSC should not sent out any email notifications for meetings

The issue can be reproduced at will with the following steps:
1. Synchronize past/current meetings from Outlook to OSC
2. Email notification is sent from OSC

The issue has the following business impact:
Due to this issue, user's customers are getting notifications from OSC which is confusing for the customers.


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