How to Disable Meeting Notification Sent To External Customers (Doc ID 2193433.1)

Last updated on OCTOBER 14, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
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Meeting notification sent to the customer

After synchronization of the salesperson agenda, notification has been sent to the primary/added contacts who are typically external clients, even if the meeting was scheduled in the past. Customer does not want any notifications to be sent to external clients for create/edit appointments. Only owner should get notification for create/edit appointment created in OSC or Outlook.

They do not want any emails sent out from OSC for past or current meetings created in OSC or Outlook

EXPECTED BEHAVIOR
-----------------------
OSC should not sent out any email notifications for meetings

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Synchronize past/current meetings from Outlook to OSC
2. Email notification is sent from OSC

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user's customers are getting notifications from OSC which is confusing for the customers.

Cause

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