Failed to establish SSH connectivity to VM... Failed to start the service OR VM not accessible OR host unreachable via ping (Doc ID 2193445.1)

Last updated on SEPTEMBER 06, 2017

Applies to:

Oracle Database as a Service - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Symptoms

In this particular incident, user was configuring Corente VPN and might have made a mistake while doing that.

After an Oracle Cloud database instance shutdown, when trying to restart database instance it failed with this error message:
Failed to establish SSH connectivity to VM(s) after [56] minutes...
Failed to start the service [<SERVICE NAMR>]

In addition to that, Oracle Operations tried pinging the host private ip address and it failed with: Destination Host Unreachable.
Oracle Operations checked the Bridge interface for the VM and there was no communication seen, no RX packets.

Cause

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