Unable To Select A Parent Account On Account Record (Doc ID 2193526.1)

Last updated on OCTOBER 24, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Unable to select a Parent Account for an Account.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to select a Parent Account for an Account.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to SUI > Sales > Accounts
2. Search for and Edit an account
3. Click on Profile tab
4. Click on Search icon for Parent Account field
5. Search for an select the desired parent account.
6. Click Ok
7. Parent account is not selected

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot edit an account to select a parent account.

Cause

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