Users Are Not Receiving Notifications For ESS Scheduled UI Job Failures (Doc ID 2194031.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

The ESS process does not send notifications.  The problem occurs consistently for all user on all PODs with all types of ESS jobs (plsql, Java, BIP...). The Issue happens for each ESS status (ie: success or failure) and is not ESS domain specific. Emails are rejected from FusionHCMCloudService_ww@oracle.com at company ZZZ and must be from hri-???@???.oraclefusion.net.

The issue can be reproduced at will with the following steps:

1. User's confirm setup as described in Email Notification Enabled but Email Not Received From HCM Scheduled Process (Document 1640654.1).
2. User's log onto the scheduled processes UI.  Choose Navigator -> Scheduled Processes -> search for a batch we want to schedule -> Advanced -> Notification Tab.
3. check notify me when this process ends on the notification tab. Enter the recipients valid user name.
4. Submit the process.

Cloud Enterprise Manager HWF properties and UMS Email Driver-Specific Configuration Properties

Common domain
 

 Filename =  /var/log/maillog from secondary VM <host>.<domain> where soa server common domain was running.  Common Domain and HCM Domain use the same email host/port secondary VM <host>.<domain> where soa server is running.


Sep 22 13:19:06 <host> sendmail[19563]: u8MDJ6qT019563: from=<Fusion_ww@??.com>, size=1087, class="0", nrcpts=1, msgid=<460494892.373.1474550346618.JavaMail.<host>.<domain>, proto=ESMTP, daemon=MSA, relay=localhost.localdomain [999.9.9.9]
Sep 22 13:19:06 <host> sendmail[19562]: u8MDJ6eA019562: from=<Fusion_ww@??.com>, size=1087, class="0", nrcpts=1, msgid=<459892911.371.1474550346617.JavaMail.<host>.<domain>, proto=ESMTP, daemon=MSA, relay=localhost.localdomain [999.9.9.9]
Sep 22 13:19:06 <host> sendmail[19566]: STARTTLS=client, relay=??.??.com., version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-SHA, bits=256/256
Sep 22 13:19:06 <host> sendmail[19568]: STARTTLS=client, relay=??.??.com., version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-SHA, bits=256/256
Sep 22 13:19:07 <host> sendmail[19566]: u8MDJ6eA019562: to=<abc.def@ghi.com>, delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=121087, relay=<host>.<domain>. [999.99.999.999], dsn=2.0.0, stat=Sent (u8MDJ6GS021097 Message accepted for delivery)
Sep 22 13:19:07 <host> sendmail[19568]: u8MDJ6qT019563: to=<abc.def@ghi.com>, delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=121087, relay=<host>.<domain>. [999.99.999.999], dsn=2.0.0, stat=Sent (u8MDJ6Wj021098 Message accepted for delivery)

Cause

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