Salutation Field Not Available On The CDM Dashboard Pages (Doc ID 2194700.1)

Last updated on OCTOBER 26, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------

We are trying to add "Salutation" field in the CDM Dashboard pages. However, we are not able to see the field on the UI.

We have made the change in the details page layout, but the issue still occurs.

EXPECTED BEHAVIOR
-----------------------

Salutation field should be available on the CDM pages.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In Application Composer, move Salutation from Available to Selected in Person detail page layout.
2. Salutation field is not available in Manage Parties page (Edit person).

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see Salutation field on the edit person page in classic UI (CDM Pages).

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms