Sales Order is Status is Awaiting Shipping After Line is Shipped (Doc ID 2195109.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.
***KM Review - Dec 2016 - Checked for Relevance***

Symptoms

Order Status is incorrect for Shipped Orders.

Sales order line is shipped, the shipment status shows shipped/interfaced in shipping execution, Fulfillment Line status is Awaiting Shipping, Status should be Awaiting Billing

An Error has been reported:

A cross-referenced value was not found for attribute CARRIER_ID in source system OPS.

The issue can be reproduced by executing the following steps:
  1. Create order
  2. Pick and Ship confirm the order

Cause

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