Party to Party (Account) Relationship Import Failing

(Doc ID 2195184.1)

Last updated on JULY 30, 2017

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Data Quality, Customer Hub

User is trying to Import Account to Account Relationships and Import is failing.

ERROR
-----------------------
Import status is "Unsuccessful"

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud Application
2. Navigate to Setup and Maintenance > Task: Manage File Import Activities
3. Import with Mapping:
ObjPartyNumber - Relationship.ObjectNumber
SubPartyNumber - Relationship.SubjectNumber
RelationshipRole - Relationship.RelationshipRole
RelationshipType - Relationship.RelationshipType

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot successfully import relationships.

Changes

Import Mapping.

Cause

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