Update The Sentiment in Listen doesn't reflect in Engage (Doc ID 2195352.1)

Last updated on OCTOBER 20, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

SRM -> Listen&Analyse -> Dashboards

Create a topic and let the topic capture messages under listen & Analyse. Then route the topic to Engage. You can see the messages/snippets under Engage.

Do some corrections to Sentiments in listen & Analyse module manually.
Eg : Change the sentiment from negative to positive.

It will get updated in Listen & Analyse but not in Engage. The concern is the labels of the messages which are routed to the engage module are not updating according to updated sentiments.

 

Cause

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