Update The Sentiment in Listen doesn't reflect in Engage
(Doc ID 2195352.1)
Last updated on OCTOBER 20, 2016
Applies to:Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.
SRM -> Listen&Analyse -> Dashboards
Create a topic and let the topic capture messages under listen & Analyse. Then route the topic to Engage. You can see the messages/snippets under Engage.
Do some corrections to Sentiments in listen & Analyse module manually.
Eg : Change the sentiment from negative to positive.
It will get updated in Listen & Analyse but not in Engage. The concern is the labels of the messages which are routed to the engage module are not updating according to updated sentiments.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document