Oracle CRM On Demand Training and Support Portal (Doc ID 2195497.1)

Last updated on SEPTEMBER 23, 2024

Applies to:

Details

Welcome to the Training and Support Page!

This page gives you tools and resources that can help you make the most of the CRM On Demand application.
 

Oracle CRM On Demand Customers:

• Upcoming Oracle CRM On Demand Migration to Oracle Cloud Infrastructure - Click here for more information
• Oracle CRM On Demand OCI Migration FAQs V1 - Click here for more information
• Notice of SSL Certificate Renewal - The Oracle CRM On Demand service is updating SSL Certificates on environments soon. This should have no impact to your user community. However, if you have Web Service (WS) integrations, then it is possible that certain actions will be required. Please work with your infrastructure team to ensure all WS clients are properly configured. As a reminder, this is the customer’s responsibility when using WS integrations with Oracle CRM On Demand.
• Support contact phone numbers - Click here for more information

My Oracle Support

• My Oracle Support FAQ
• SaaS Support Service Policies
• Access My Oracle Support
• SaaS Security & System Mgmt

Get Started with CRM On Demand

Take some time to get to know the application with the resources below:

Learn the Basics

• Welcome Tour
• Interface Basics Quick Guide

Make It Work for You

• Using Inline Edit
• Setting Tab Order
• Adding Favorites
• Best Practices for Search and List Performance

Add Applications

• Using Oracle Outlook Email Integration On Demand

Implementation

• Best Practices for Configuration

Reports

• Optimizing Analytics Performance

Oracle delivers several new releases for CRM On Demand each year containing the latest functional enhancements. Customers will always benefit from deployment of the latest release, including any patches or hot fixes where available. New releases will normally be delivered during your standard monthly maintenance window, and will generally require no extended maintenance.

Upgrade Planning

• Prepare for the Next Major Release
• Oracle CRM On Demand New Release FAQ

What's New

Release 49 

• Release 49 Administrator Preview Guide
• Release 49 Product Release Notes
• Release 49 Documentation Library

Release 48

• Release 48 Administrator Preview Guide
• Release 48 Product Release Notes
• Release 48 Documentation Library

Release 47

• Release 47 Administrator Preview Guide
• Release 47 Product Release Notes
• Release 47 Documentation Library 

Contacts