My Topic's Theme Insights Are Not Working (Doc ID 2195637.1)

Last updated on NOVEMBER 30, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Social Station

ACTUAL BEHAVIOR
---------------
Topic Theme Insights not working

Our social intelligence command center does not work. No data is populated when we select the topic theme insight dashboard. Minimal data is shown when we select the topic demographic insight dashboard.


EXPECTED BEHAVIOR
-----------------------
Command Center would have data to view.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. https://srm.ci-signal.com/command_center/<cc_id>/themes
2. View "no data to display" message



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use command center.

Cause

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