Content & Apps Dashboard Missing (Doc ID 2195692.1)

Last updated on OCTOBER 20, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Content and Apps

Cannot access Content & Apps.

ERROR
-----------------------
https://tabs.vitrue.com/no_permissions

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

a. Login to SRM from srm.vitrue.com
b. Navigate to Content and Apps module from the main module drop-down. The URL is showing as https://tabs.vitrue.com/no_permissions
c. Click on the Views sub module under Content and Apps
d. This will take you back to the login page asking for the credentials.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use C&A application.

Cause

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