Orders Are Stopped Flowing Into Order Management System Integrated With Jagged Peak with "javax.net.ssl.SSLException: Received fatal alert: protocol_version" Error (Doc ID 2195947.1)

Last updated on OCTOBER 21, 2016

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.
OracleCommerceCloud-Version:16.4.2

Symptoms

None of the test orders that are placed via Oracle Commerce Cloud Service (OCCS) are flown to Jagged Peak, Order Management System (OMS).

Reproducible Steps
Using storefront, place an order.

When an order is submitted the following error occurred.

 

Cause

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