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Duplicate Resolution Rquests end in Status Error "Check the server log file for more information.: java.lang.NullPointerException" (Doc ID 2196054.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Duplicate Resolution Request is not completed successfully.
ERROR
The duplicate resolution service failed. Duplicate resolution requests cannot be displayed. Check the server log file for more information.: java.lang.NullPointerException

STEPS
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Set the ZCH_ENABLED_SURVIVORSHIP profile option to Yes
3. Enable the Recent Wins rule
4. Setup task: Manage Source System Confidence
5. Navigate to Customer Data Management and process an identification and resolution
6. The resolution ends in error

BUSINESS IMPACT
Due to this issue, users cannot complete resolution request.

Changes

 Source System Confidence configuration.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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