Duplicate Resolution Rquests end in Status Error "Check the server log file for more information.: java.lang.NullPointerException" (Doc ID 2196054.1)

Last updated on JULY 30, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Duplicate Resolution Request is not completed successfully.
ERROR
The duplicate resolution service failed. Duplicate resolution requests cannot be displayed. Check the server log file for more information.: java.lang.NullPointerException

STEPS
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Set the ZCH_ENABLED_SURVIVORSHIP profile option to Yes
3. Enable the Recent Wins rule
4. Setup task: Manage Source System Confidence
5. Navigate to Customer Data Management and process an identification and resolution
6. The resolution ends in error

BUSINESS IMPACT
Due to this issue, users cannot complete resolution request.

Changes

 Source System Confidence configuration.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms