Contact Not Synchronizing With Error SW0002 [in PersonDEO Please enter a Valid Area Code] (Doc ID 2196191.1)

Last updated on OCTOBER 23, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

Synchronization issue - Contact not synchronizing with error SW0002
Detected: 0conflicts, 0, duplicates, 8 issues, 0 confirmations.

ERROR
-----------------------
SW0002 general error
Operation - Addition
Message - FusionSynchronizebleType error: Object Type: person
JBO-FND The message is oracle.job.service.errors.Service Exception:
JBO-27023: Failed to validate all rows in a transaction.
JBO-27024 Failed to validate a row with key oracle.jbo.key[3000000097293769] in PersonDEO Please enter a Valid Area Code.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync some records.

Cause

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